Merchant Setup Guide
Everything you need to get up and running with your new terminal
Everything you need to get up and running with your new terminal
Follow these steps to power on and activate your Poynt C or Newland N950 terminal. The process is the same for both devices.
Hold the power button on the side (Newland N950) or back (Poynt C) of the terminal until the device powers on.
Once the terminal boots up, select your preferred language and tap Get Started. Then connect to your Wi-Fi network — it works just like connecting on any Android device.
If the terminal prompts for a software update, allow it to complete before continuing. This ensures your terminal has the latest firmware.
After the update, you'll see: "We have found your business. Choose a user to login to."
Select Owner or Clerk, then enter the passcode: 123456 or 111111
You will be prompted to accept the Poynt User Agreement. You must accept this to proceed.
Once logged in, you'll see the Home Screen with all your terminal apps. Your terminal is now activated and ready to go.
PoyntHQ is your free web-based portal for managing your terminal and business activity from any device. Think of it as your bird's-eye view of everything happening on your terminal.
After your terminal is activated, you'll receive a welcome email from Poynt. Click the link in that email to create your PoyntHQ password.
Visit poynt.net and sign in with the credentials you just created. You can access this on desktop, laptop, tablet, or phone.
View real-time dashboards showing transaction volume, revenue, and trends. Run detailed reports on transactions, customers, items sold, and batches settled.
Search for specific transactions, view details, issue refunds, and review your batch history — all from your browser.
Add or remove terminal users, set permissions, and manage who can access what on your terminal and PoyntHQ.
Update your business details, store settings, receipt customization, and other account preferences.
Download the Poynt HQ app on your phone for on-the-go access to your sales data, reports, and notifications.
My Payments Insider is Elavon's merchant portal — a free interactive tool that gives you real-time access to your merchant account information, statements, and reports.
Visit www.MyPaymentsInsider.com and click Register.
You'll need the following to register:
• Your Merchant ID (MID) — starts with 80 followed by 8 digits (found in your approval email)
• The last 5 digits of your business bank account number
• The email address used when your account was set up
Complete the two-step email verification and you're in. Bookmark the page — you'll use this regularly.
View and download your monthly merchant statements online instead of waiting for mail. Think of it like online banking for your processing account.
Track exactly when and how much was deposited to your bank account. Review daily batch totals and reconcile against your own records.
Build customizable reports on transactions, chargebacks, authorizations, funding, and more. Filter across 17 data fields and save report formats for quick re-use.
Update report preferences, manage user access and permissions, add funding notifications, and order supplies — all without calling support.
PCI DSS (Payment Card Industry Data Security Standard) is a set of security standards that all businesses accepting card payments must follow. It protects your customers' card data and protects you from liability in the event of a breach.
If you are PCI compliant and enrolled in Elavon's PCI program, you may be eligible for up to $20,000 per incident in breach assistance. Without compliance, you're fully exposed.
If your PCI survey is not completed, you will see monthly non-compliance fees on your statement. Completing the survey removes these fees.
Visa, Mastercard, and other card brands require every merchant to validate their PCI compliance annually. This isn't optional.
You should receive an email from Sysnet (Elavon's PCI compliance partner) with instructions and a link to the portal. You can also go directly to pcicompliancemanager.com.
Sysnet will ask you questions about how your business accepts payments to determine which Self-Assessment Questionnaire (SAQ) you need to fill out.
The questionnaire walks you through security-related questions about your payment environment. Answer honestly — you must be able to answer "yes" to each question to pass.
Once submitted, your compliance is validated for one year. You'll need to repeat this annually.
The CPOS app is where you'll process all your transactions. Here's how to install it, set it up, and start accepting payments.
From the home screen, tap the Apps icon and search for "CPOS".
Tap Install. In some cases you may need to tap "View Plans" and subscribe using a payment method first — this is completely normal.
Return to the home screen and open the CPOS app. Log in with the credentials provided in your welcome email. When entering your 4-digit PIN, tap Clock In first, then log in.
After logging in, tap the ☰ menu in the top left corner, then go to FreePay > FreePay Settings.
Normal Mode — Standard processing, no surcharge or discount applied.
Charge Mode — Passes processing fees on to the customer (dual pricing / surcharge).
Discount Mode — Applies a discount to every transaction.
Open the CPOS app and log in. Enter the transaction amount and tap Pay.
Hand the terminal to the customer. They can insert their chip card or tap their card on the contactless symbol. The terminal will display APPROVED or DECLINED once complete.
Open the CPOS app, tap ☰ > FreePay > Transaction History. Set your date filter and tap Generate.
Select the transaction you want to refund, tap Refund/Void, then press Done.
Go to ☰ > FreePay > Transaction History, find the transaction, and tap the printer icon in the top right corner. Choose your print preference.
Go to the Settlement App from the home screen. Tap Settle, select Review, then tap Settle Open Batch and Done.
Here's everything you need if you run into issues or have questions about your terminal, account, or processing.
poynt.net — Access dashboards, sales reports, team management, and business settings from any browser.
www.MyPaymentsInsider.com — View statements, track deposits, run reports on your Elavon merchant account.
pcicompliancemanager.com — Complete your annual PCI DSS self-assessment questionnaire.
support.poynt.com — Troubleshooting articles, how-to videos, and terminal support guides.
123456 or 111111
Deposits typically arrive in 1–2 business days after settling. Ask us about setting up auto-settlement.
Refunds take 2–3 business days. Voids process instantly (same-day, before batch settles).