Providing Great Service & Unmatched Support

FAQs for Merchant Services

Providing your customers with the option to pay credit cards and debit will undoubtedly increase your sales and increase your revenues, while retaining a high percentage of your returning customers. You will never have to turn away a customer due to lack of payment options.

You can add a surcharge on debit transactions but Visa and MasterCard have prohibited adding charges on credit sales.

It is typically 1-2 business days, and it will depend on when you settle the terminal and the financial institution that handles your banking.

We provide state-of-the-art terminals and a processing platform with an uptime of 99.99%. If there is an issue, you can call into our 24/7 customer service and 9/10 it is most likely a software issue in which case a quick download can fix the terminal over the phone. In the rare occurrences of a hardware failure, a new terminal will be shipped out immediately to your place of business.

Absolutely not! We work with any financial institution so long as it is a Canadian one. Your bank account can also be denominated as CAD or USD at your choosing.

We have one of the fastest turn around rate in the industry. So long as you can provide all the proper documents, within 3-5 business days, we can have your business up and running with proper training and support to get you started with accepting Interac/Visa/MasterCard.

We provide life-time warranties on all equipment shipped out from our company.

No problem! We will work diligently alongside you to make sure your transition is smooth and hassle-free. We also provide upwards of $300 credit to help ease the financial blow.