It’s always important to improve the service you offer to your customers. Occasionally, little improvements, like not having to make them leave their table to pay will create a positive impact on your overall business. Knowing when the right moment is to move away from your counter top terminal can be challenging. Here are five reasons why it’s time to try something new.
1. Paying At The Table Means Faster Service
By taking orders with a terminal like the Poynt and the Order On The Go Software, the second the order is received, it’s already sent to the kitchen. It creates fewer mistakes/miscommunications with the kitchen and makes the ordering process faster! Which then makes the customers,and staff happier and satisfied.
Same thing applies when it comes to paying directly at the table, having a faster checkout time for the customers creates a better service. Being able to pay right at your table, makes splitting bills a lot easier, as there is less likelihood of confusion between the customer and server. Another key point is that the Pay at Table Solutions are integrated with the restaurants POS systems, so it closes the table on the point of sale once the transaction is complete.
2. The Convenience of Pay At Table
It merely makes things more comfortable for the customer and having a happy customer is what every restaurant wants. The availability of technology is an essential factor when choosing a restaurant. Thirty-two percent of 18 to 34 year-olds say it factors into their choice of quick-service restaurant, while 28 percent say it helps them make their full-service restaurant choices.
3. Pay At Table Is More Likely To Get You Good Reviews
Having a faster service because of the Pay at Table and Order at Table technology gives your restaurant a greater chance of receiving positive reviews online. In fact, 36 percent of diners factor in information from Yelp, TripAdvisor and other review sites when choosing a restaurant. Thirty-four percent use the information on social media to make their decisions.
4. Easy Training with the POS
There are a lot of solutions out there that require a lot of training for the staff to understand the process. We take pride in having a solution that is very intuitive and easy to use. When a solution requires little to no training to start using it, it makes the job easier and the staff stress-free.
5. A Secure Checkout Experience
Table side payment technologies allow for restaurants to process payments using various card types. Paying at your table, allows for the customer to feel more secure about their payment, as their card never leaves their sight. Every transaction processed is encrypted and secured, so that there is no longer any need for storing credit card information. This suggest a secure way to make payments and it guards the customers secret information.
Pay at Table allows for restaurants to function in a smooth and timely manner. It alleviates the wait time that is caused by the server processing the customers card away from the table. Being able to provide quick and quality service is what makes a business stand out from the rest, and what makes consumers want to revisit your business!